Privacy Policy

Florida Safe Home helps homeowners in Florida connect with contractors for home-improvement projects. This Privacy Policy explains what information we collect through this website, how we use it, and when it may be shared — including with the participating contractors who may be able to help with your project.

Florida Safe Home is operated by FLORIDA SAFE HOME PRO, LLC, a Florida limited liability company. In this policy, "Florida Safe Home," "we," "us" and "our" refer to FLORIDA SAFE HOME PRO, LLC, which is the business responsible for the information described here.

This policy describes how the service operates today. If our practices change, we will update this page and revise the effective date above.

When you submit a Get Matched request, you provide information about your project and property, including:

• Project type, project description and your desired timeframe
• Property street address, unit (if applicable), city, Florida, ZIP code and county
• Your relationship to the property
• Your first name, last name, email address and phone number
• Optionally, up to six photos or PDF documents about your project

The form also records your required project-contact acknowledgement and whether you opted in to receive occasional updates from us.

If you contact us directly by email, we receive the information contained in your message.

Contractor applicants may submit supporting business documents, such as licensing and insurance documentation, during the application process. After a contractor is approved and given access to the Florida Safe Home contractor portal, an authorized company administrator may provide additional business records, such as IRS Form W-9. A W-9 may contain a Social Security number or Employer Identification Number. Florida Safe Home does not request this information from homeowners. These documents are stored privately and are available only to authorized Florida Safe Home personnel as needed for business administration.

Our website may record limited technical and marketing information, such as:

• The website or source that referred you and the page you first landed on
• Campaign parameters in the web address, such as utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, fbclid and msclkid
• Page and form-step activity that does not include your personal details
• Submission timestamps and indicators used to identify duplicate requests

Referral and campaign information is saved in your browser's local storage (a browser feature that keeps small amounts of data on your device between visits) for up to about 90 days, together with a randomly generated visitor identifier that is not linked to your name or contact details unless you submit a request. A separate per-tab identifier is kept in session storage and disappears when you close the tab. When you submit a request, the stored attribution values may be saved with that request.

From homeowners, through this website, we do not currently collect:

• Social Security numbers or government identification numbers from homeowners
• Date of birth
• Financing or prequalification information
• Bank account information
• Homeowner payment-card information
• Device or browser fingerprints

Florida Safe Home does not process homeowner payments through this website. Any payment you make for a project is handled directly between you and the contractor you select.

We use the information described above to:

• Receive, review and process your Get Matched request
• Understand the project you are asking about
• Identify participating contractors who may be able to help
• Present your project to participating contractors and record which contractor takes it on
• Allow a contractor to contact you about your project once the applicable step in our process has occurred
• Communicate with you about your request
• Send you occasional updates, if you asked for them
• Operate, maintain, secure and improve the website and our service
• Detect, prevent and address fraud, abuse, duplicate submissions and technical problems
• Maintain business records and comply with applicable legal obligations

We do not use your information for automated decisions that produce legal effects about you, and we do not build advertising profiles about you.

When you submit a Get Matched request, you are asking Florida Safe Home to share information about your project with participating contractors for the purpose of helping connect you with a contractor who may be able to assist with your project.

Information is released in stages. Before a contractor takes on your project, participating contractors may receive limited project information such as:

• Project type
• A summary of the project
• City, county and ZIP code
• Your desired timeframe

At that stage they do not receive your name, email address, phone number, exact street address, or the photos and documents you uploaded.

After a contractor accepts your project through the platform, your contact and project information — including your name, email address, phone number, full property address and any files you uploaded — may become available to that contractor so they can contact you about the project you requested. Uploaded files are stored privately and made available through controlled, time-limited access.

A project request may be presented to more than one participating contractor, and more than one contractor may interact with your project information over the life of a request, for example if a project is later reassigned. We ask participating contractors to use homeowner information only for the purpose of responding to the project request.

Florida Safe Home does not sell homeowner personal information.

We may also share information where required by law, to respond to lawful requests, to protect the rights, property or safety of homeowners, contractors, our team or the public, or in connection with a business transaction such as a merger or transfer of the business.

We rely on service providers to operate the website and our service. These providers perform functions such as website and application hosting, database infrastructure, file storage, and website fonts and supporting technology. Our database and file storage are provided through Supabase.

We use a service provider, TypeSafe, to help evaluate project requests. We send limited project information, such as the project description, selected project type, and timeframe. Before sending the project description, we automatically redact common email-address, phone-number, and long-number patterns. Florida Safe Home does not intentionally include the homeowner contact fields, property-address fields, uploaded files, or photos in the classification request. Under its published terms, TypeSafe does not use customer requests or responses to train or fine-tune its models.

OpenAI. We may use OpenAI to assist with limited project review in certain cases. When used, Florida Safe Home sends only minimized project information needed for the review, such as service classifications, project timing, general location at the county level, and a short redacted portion of the project description when necessary. We do not intentionally send the homeowner’s name, email address, phone number, street address, ZIP code, uploaded files or photos, or contractor identities as part of this review. Florida Safe Home uses technical controls designed to limit the data sent to the service and does not store raw OpenAI prompts or responses in its internal AI audit records.

Service providers may process information on our behalf in order to provide those services to us.

The fonts used on this website are loaded from Google Fonts, operated by Google; when a page loads, your browser requests the font files from Google's servers, which allows Google to see the technical request (such as your IP address) like any website resource request.

Our public homeowner pages use the TikTok Pixel, an advertising measurement tag operated by TikTok, so we can see whether our TikTok ads lead to visits and project requests and so TikTok can show our ads to people who have visited our site. The pixel records page views and form events (such as that a project request was submitted), together with technical information such as your IP address and browser details; it may set cookies in your browser. TikTok's "advanced matching" feature may also collect the email address and phone number you type into our forms, in a hashed (scrambled) form, so TikTok can match our ads to its users; we do not send TikTok your name or property address, and the pixel is not used on the signed-in contractor or administrator areas. You can limit this tracking in your browser settings or through TikTok's advertising settings, and TikTok's own privacy policy governs its use of that information. We do not use Google Analytics, session-replay tools or other advertising tags at this time. Our public pages load web fonts through Google Fonts.

Ads and measurement. We use the Meta Pixel and the TikTok Pixel to see which ads bring people to our site and to count project requests. These tools can collect information about your visit, like pages viewed and your device and browser. When you send a request, we may share a hashed (scrambled) version of your email and phone number with Meta and TikTok to measure our ads. We don't share your name, address or project details with them. You can control ad personalization in your Facebook, Instagram and TikTok settings.

Apart from the pixels described above, our public pages do not use cookies for analytics or advertising. We use your browser's local storage to remember first- and last-visit referral and campaign information (for up to about 90 days) and session storage for a per-visit identifier, as described in Section 3. We also record privacy-limited website usage events — such as which page or form step was visited — that do not include your personal details. We use this information to understand how visitors find and use the site and to measure which outreach efforts lead to project requests. We do not use it to build advertising profiles or to target ads to you. The signed-in contractor and administrator areas use limited functional cookies, including preferences such as sidebar display and, for contractor users associated with more than one company, the company currently selected in the portal.

If we add analytics or advertising technologies in the future, we will update this policy and provide any notice or choices required at that time.

We retain information for as long as reasonably necessary for the purposes described in this policy, including operating and improving the service, responding to and documenting project requests, maintaining appropriate business records, resolving disputes and complying with applicable legal obligations. Retention periods may vary depending on the type of information and the reason we hold it.

Supporting documents submitted with a contractor application that is not approved are generally retained for 90 days after the decision and then deleted, unless Florida Safe Home needs to retain them longer for a legitimate business, dispute, compliance, or legal reason. The underlying application record may be retained as a business record.

If you would like us to delete information you submitted, contact us at info@floridasafehome.com and we will review your request.

We use reasonable administrative and technical safeguards designed to protect the information we hold, including access controls that limit who can view homeowner contact details and private storage for uploaded project files.

No website, service or method of transmission is completely secure, and we cannot guarantee the security of information transmitted to or from this website.

Submitting a Get Matched request is voluntary. You may choose not to submit a request, and you may leave optional fields blank. The occasional-updates checkbox is optional and does not affect whether we process your project request.

You can ask us to access, correct or delete information you gave us, or ask a question about how your information is handled, by emailing info@floridasafehome.com. We may need to verify your identity before acting on a request, and some information may be retained where we have a legitimate or legal reason to keep it. Once a contractor has your contact information, you may also contact that contractor directly about their own records.

We may contact you by email, telephone or text message about a project request you submitted. If you opted in to occasional updates, we may also email you general information about Florida Safe Home; you can ask us to stop at any time by emailing info@floridasafehome.com.

When you submit a project request or a home report request, you agree that Florida Safe Home and the contractor who accepts your match may text you about that request. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts at any time. These texts are about your request only; your project-contact acknowledgement is not consent to receive marketing text messages.

Participating contractors communicate with you directly and manage their own communication practices.

This website is intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact info@floridasafehome.com and we will take appropriate steps.

Our pages link to other websites, including government and industry resources and the websites of participating contractors. We do not control those websites, and their privacy practices are their own. We encourage you to review the privacy policy of any website you visit.

Florida Safe Home serves homeowners in Florida, and our service is intended for users located in the United States. Privacy laws in the United States apply differently depending on a business's size, revenue, the volume of consumer data it handles and whether it sells personal information. This policy describes our actual practices rather than claiming that any particular privacy statute applies to us.

Regardless of which laws apply, you can contact us at info@floridasafehome.com with any privacy question or request, and we will respond as described in Your Choices above.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continuing to use the website after an update means the updated policy applies to your use of the site.

Questions about this Privacy Policy or about information you submitted? Email info@floridasafehome.com.

Florida Safe Home is operated by FLORIDA SAFE HOME PRO, LLC, a Florida limited liability company.

See also our Terms of Use.